FAQ


Basic / General Questions

How do I find the model and serial number?

The model number and serial number for your Kamado Joe grill can be found in the owner’s manual that comes included with your grill.

How do you reach Customer Support?

Customer support can be reached by creating a customer support ticket at the Contact Us page.

Warranty support requires a product registration be completed prior to receiving assistance. To register your product, please visit our Product Registration page.

Please note that past email addresses are no longer being monitored.

How do you register your warranty?

Please visit our Registration Page to register your Kamado Joe product for warranty protection. Please be aware that you will need a copy of your receipt when registering your product, so be sure to hold onto your physical and/or virtual receipt after purchase.

How do I register my grill without a serial number?

Sometimes the serial number is stamped under the dome of the grill. If you are unable to locate it or have lost your user manual, you can put NA in the section where it asks for your grill's serial number.

Where to purchase?

Kamado Joe products can be purchased on our website and from major independent and select retailers are all over the world. Use our handy dealer locator page to find a Kamado Joe dealer near you.

How to find manual?

If you have lost the manual for your grill and/or it was not in the box, please check each individual product page on the site and click on the “Manuals & Warnings” tab on the product page. From there, you will have access to a downloadable PDF manual.

Shipping Information:

Kamado Joe ships within the United States and Canada (except for Hawaii and Alaska). Please allow for two (2) business days to process orders and 5-7 days for delivery depending on the delivery location. Inclement weather is an exception that could potentially impact shipping expected delivery dates. Tracking information will be provided for orders. Orders will not be shipped to a post office box. All KamadoJoe.com orders with purchases totaling $100 or more before tax, qualify for Free Standard Shipping within the contiguous U.S. and Canada (excluding Hawaii and Alaska). Shipping costs are assessed for any order totaling under $100 before tax. The shipping charge varies depending on the items selected, type of destination, destination location, size and weight of the package. Our web store provides shipping previews during the checkout process which allows you to see your shipping charges prior to completing your order. It will give an estimate of how long your order will take to arrive after it has been processed, this does not guarantee delivery on the date specified.”

Big Joe

Big Joe I Specs

1. Grill Dimensions:
Width: 58.1 in.
Height: 52.6 in.
Depth: 36.8 in.
(w/ cart & shelves)

2. Grill Weight: 352 lbs.

3. Heat Range: 225°F to 750°F

4. Cooking Surface:
Cooking Surface: 24 in. diameter

5. Manual (PDF)

Big Joe II Specs

1. Grill Dimensions:
Width: 58.4 in.
Height: 53.7 in.
Depth: 35.7 in.
(w/ cart & shelves)

2. Grill Weight: 372 lbs.

3. Heat Range: 225°F to 750°F

4. Cooking Surface:
Cooking Surface: 24 in. diameter, 452 sq. in.
- With Grill Expander: 604 sq. in.
- With Two Sets of Grates: 904 sq. in.
- With Both Grates & Grills Expander: 1,056 sq. in.

5. Manual (PDF)

Big Joe III Specs

1. Grill Dimensions:
Width: 58.4 in.
Height: 53.7 in.
Depth: 35.8 in.
(w/ cart & shelves)

2. Grill Weight: 487 lbs.

3. Heat Range: 225°F to 750°F
500°F Max. when using SlōRoller

4. Cooking Surface: 24 in. diameter, with 3 Tier Divide & Conquer® : 864 sq. In.

5. Manual (PDF)

Difference Between Big Joe Grills

See our Big Joe Grill Comparison for details on differences between grills.

Classic Series

Classic I Specs

1. Grill Dimensions:
Width: 46.5 in.
Height: 48.5 in.
Depth: 30.12 in.
(w/ cart & shelves)

2. Grill Weight: 200.2 lbs.

3. Heat Range: 225°F to 750°F

4. Cooking Surface: 18 in. diameter,  245 sq. in.

5. Manual (PDF)

Classic II Specs

1. Grill Dimensions:
Width: 46.5 in.
Height: 48 in.
Depth: 28 in.
(w/ cart & shelves)

2. Grill Weight: 232 lbs.

3. Heat Range: 225°F to 750°F

4. Cooking Surface:
18 in. diameter, 256 sq. in.
w/ grill expander: 407 sq. in.
w/ 2 set of grates: 508 sq. in.
w/ both grates and grill expander: 660 sq. in.

5. Manual (PDF)

Classic III Specs

1. Grill Dimensions:
Width: 46.5 in.
Height: 50.5 in.
Depth: 30 in.
(w/ cart & shelves)

2. Grill Weight: 262.5 lbs.

3. Heat Range: 225°F to 750°F
500°F Max. when using SlōRoller

4. Cooking Surface: 18 in. diameter, W/ 3 Tier Divide & Conquer® : 510 sq. in.

5. Manual (PDF)

Difference between Classic grills

See our Classic Grill Comparison for details on differences between grills.

Joe Junior

Joe Junior Specs

1. Grill Dimensions:
Width: 19.75 in.
Height: 27 in.
Depth: 20.75 in.
(w/ stand)

2. Grill Weight: 68 lbs.

3. Heat Range: 225°F to 750°F

4. Cooking Surface: 13.5 in. diameter, 148 sq. in.

5. Manual (PDF)

Compatible Accessories

1. Stainless Steel Cooking Grate for Joe Jr. (KJ-CG13)

2. Cast Iron Fire Grate for Joe Jr. (KJ-MFG13)

3. Kamado Joe Sear Plate

4. Joe Jr. Cover

Pellet Joe

Pellet Joe Specs

1. Grill Dimensions:
Width: 46.65 in.
Height: 48.2 in.
Depth: 30.1 in.
(w/ cart & shelves)

2. Grill Weight: 197 lbs.

3. Heat Range: 225°F to 600°F

4. Cooking Surface: 18 in. diameter

5. Manual (PDF)

Compatible Accessories

Does not work with Joetisserie or Divide & Conquer cooking system.

Compatible Accessories

1. KJ-HCICG – Cast iron grate

2. KJ-HCIGRIDDLE – Cast iron reversible griddle

3. KJ-HCGSSTONE – Soapstone cooking surface

4. KJ-SCS – Grill expander

5. KJ-PS23 – Pizza Stone

6. KJ-HCG – Standard half grate

7. KJ-HSSCGFV – Stainless steel cooking surface

8. KJ-GC23BWFS – Kamado Classic Grill Cover

9. Kamado DoJoe

iKamand

iKamand Support

If you are experiencing issues with your iKamand, please visit the iKamand support page.

Installation

1. Mount the iKamand adaptor onto your charcoal grill (video instructions).

2. Power on your unit

3. Download the iKamand app

Apple App Store

Android App on Google Play

4. Create an account and sync your device

5. Start Cooking

Download the App

Apple App Store

Android App on Google Play

Syncing

1. Not compatible with 5GHz WiFi Networks. Please check your router, internet service provider, or cellular app (ATT, Xfinity, etc.) to determine what wi-fi you have.

2. Compatible with 2.4GHz WiFi Networks

3. IOS and Android Apps available

4. Connecting your iKamand (video)

Components

1. Kamado Joe Classic Vent Adaptor or Kamado Joe Big Joe Vent Adaptor

2. 1 Pit Probe

3. 1 Food Probe

4. 12V DC Power Adaptor

5. 1 iKamand Controller

6. 1 Plastic Cap for your Vent Adaptor

Compatibility

Only compatible with the Classic and Big Joe series

Care & Warranty

1. Do not expose to severe rain and/or storm

2.  Do not expose to corrosive materials

3. Do not throw into the pool or fire

4. When ending a high temperature cook, unmount your iKamand and store it in its case

5. There is a one-year limited warranty on the iKamand. Six-month warranty on iKamand temperature probes, excluding damage from high heat exposure outside operating temps (a maximum of 600 °F).

Tips and Guides

How to stack charcoal

Need help stacking your charcoal? We’ve got you covered with this helpful video: https://www.youtube.com/watch?v=1-vFR0haipk.

Keeping grill at the appropriate temperature

Controlling the temperature on your new Kamado Joe grill is one of the most important aspects of ceramic grill cooking, and this helpful video outlines just how to do that: https://www.youtube.com/watch?v=eDpeEr6PuWU

iKamand Installation

We’ve got your iKamand installation needs covered with this handy how-to video: https://www.youtube.com/watch?v=M2U4dN4nrw4

Get to know the fundamentals of your Kamado Joe grill

1. Distance: Learn about the fundamentals of distance on the Kamado Joe with this helpful video.

2. Fire: Fire is the main cooking element for our grill, learn how to handle it with this helpful video.

3. Surfaces: The cooking surface has the ability to alter how you cook, and different foods will call for different surfaces. Learn all about how to use cooking surfaces on your Kamado Joe grill in this video.

4. Smoke:  Smoke is flavor’s best friend. Learn how to harness the power of smoke when cooking on your Kamado Joe grill in this video.

Get to Know Your Grill

From learning how to light your grill and cooling it down to cleaning it and putting a cover on it, Kamado Joe has a helpful how-to video for most of your questions. We recommend checking out this video playlist so that you can get more comfortable with your grill, and become the best Kamado Joe griller that you can be.

How To's Video Playlist

Can’t quite get your iKamand fitted to your grill or having trouble getting your Joetisserie accessory attached to your grill? Worry not, we have how-to videos that will walk you step-by-step through those questions and more, watch them here.

Recipes

Our own Chef Eric Gephart shares recipes for cooking with a Kamado Joe in this video playlist.

SlōRoller Installation

Introduction to SlōRoller (video)