Privacy Policy


At this time, we are only assisting with Warranty Claims submitted through the Contact form on the Support tab. If you do not have a Warranty Claim, all available parts and products are listed on our website for purchase.

Kamado Joe® is committed to responsible information handling practices. You can visit any of the pages on our site without giving us any information about yourself, but sometimes we need information (our contact page) to reach you regarding questions, comments, or information that you request. This privacy statement explains data collection and use in those situations. By visiting our website, you consent to the information practices described in this policy.

LINKED SITES

Our sites contain links to other sites that are operated by third parties. We encourage you to read the privacy policies of those other sites to learn how they collect and use information about you.

INFORMATION YOU PROVIDE TO US

We may obtain personally identifiable information about you ONLY if you elect to give us that information. Types of personally identifiable information we ask you to provide may include the following: Name, Address, Zip code, Telephone number, Title, E-mail address and Organization (where applicable).

INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, we automatically collect information about your visit that does not identify you personally. We can tell the type of computer, browser, and web service you are using. We also know the date, time, and pages you visit. Collecting this information helps us design the site to suit your needs.

COOKIES AND OTHER TECHNOLOGIES

A cookie is a small data file that a website may send to your browser and which may then be stored on your hard drive. Our websites use cookies to simulate a continuous connection —cookies let us “remember” information about your preferences and session, and allow you to move within areas of our websites without reintroducing yourself. No personally identifiable information is stored in these cookies. Our website may also use other technologies to track which pages on our websites our visitors view. This non-identifiable click-stream data helps us understand how visitors use our website.

THIRD-PARTY DATA COLLECTION

Third-party companies may use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visit to this web site in order to provide advertisements about goods and services likely to be of greater interest to you.

To learn more about Interest-Based Advertising or to opt-out of this type of advertising by those third parties that are members of self-regulatory programs such as the Network Advertising Initiative, please visit the NAI’s website (www.networkadvertising.org) which will allow you to opt out of Interest-Based Advertising by one, or all, NAI members.